Refund & Cancellation Policy

Agent Kesh is a monthly software subscription, billed in Sri Lankan Rupees (LKR). It is delivered online and activated on your account immediately — there is no physical product, nothing is shipped to you, and there is therefore nothing to return.

Because of that, this page covers cancellation and refunds rather than returns or exchanges.

Every new account starts with a 14-day free trial. We do not ask for card details to start it and we do not charge anything during it. If Agent Kesh is not right for your shop, simply do not subscribe when the trial ends — there is nothing to cancel and nothing to refund.

• You can cancel at any time from your dashboard, or by emailing us — there is no cancellation fee and no minimum contract.
• Cancellation takes effect at the end of the period you have already paid for. Your agent keeps working until then.
• We do not automatically refund the unused part of a period you have already paid for, because the service remained available to you for the whole of it.
• Nothing is charged after you cancel.

If something has gone wrong, we would rather return your money than argue about it. We will refund a payment in full if you ask within 14 days of that payment and any of the following applies:

• The service did not work for your shop and we could not fix it.
• You were charged twice, or charged the wrong amount.
• You were charged after cancelling.
• You were charged for a renewal you did not intend, and your agent has not been used in that period.

Outside those 14 days we will still look at any genuine billing mistake on our side and put it right. Write to us and explain what happened.

• A period that has already been used — where your agent answered your customers during it.
• Conversation top-up packs that have already been consumed.
• The remaining days of a month you cancel part-way through (see section 3).
• Charges caused by your own WhatsApp number being restricted or banned by Meta for breaking WhatsApp’s messaging rules.

Email [email protected] from the address on your account, and tell us:

• Your business name and the WhatsApp number connected to the account.
• The date and amount of the payment.
• What went wrong.

We answer within 2 business days, Sri Lanka time.

• Approved refunds are returned to the original payment method — the same card or bank account you paid from. We cannot send a refund anywhere else.
• We process approved refunds within 3 business days.
• Your bank or card issuer then takes its own time to show it, usually 7–14 business days.
• Refunds are made in Sri Lankan Rupees (LKR), for the amount actually charged.

Kesh Business Hub (Pvt) Ltd, Sri Lanka.
Email: [email protected]
Web: agentkesh.com

See also our Terms of Service and Privacy Policy.